Privacy Policy

SconceHaus respects your privacy. This Privacy Policy explains what information we collect through sconcehaus.com, how we use it, and the choices available to you.

Information We Collect

Information You Provide

When you contact us, request a quotation, submit an inquiry, or upload a reference image, we may collect:

• Your name

• Business email address

• Company name

• Phone or WhatsApp number

• Target market

• Customer type

• Product interests

• Estimated order quantity

• Product specifications and packaging requirements

• Reference product links or images

• Other information included in your message

Please upload only files and information that you are authorized to share.

Information Collected Automatically

When you visit our website, our website systems or service providers may automatically receive limited technical information, such as:

• IP address

• Browser and device type

• Operating system

• Pages visited

• Date and time of access

• Referring website

• Basic website usage and error data

We may also use cookies or similar technologies to operate the website, remember selected products, maintain the Quote List, and understand how visitors use the site.

How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and quotation requests

• Recommend suitable products

• Prepare samples and project proposals

• Review specifications, packaging, and customization requirements

• Communicate about orders, production, inspection, and shipment

• Provide after-sales support

• Maintain and improve our website

• Protect the website against fraud, misuse, and security threats

• Comply with applicable legal and regulatory requirements

We use personal information only for legitimate business purposes related to our products, services, and communications with you.

How We Share Information

We do not sell or rent personal information.

We may share information when reasonably necessary with service providers that help us operate our business, such as:

• Website hosting and technical support providers

• Email and communication providers

• Shipping and logistics providers

• Product testing or inspection providers

• Manufacturing and packaging partners involved in your project

• Professional advisers or authorities when required by law

These parties should receive only the information reasonably needed to perform the relevant service.

If you contact us through WhatsApp or another third-party platform, that platform may process your information under its own privacy policy.

International Data Transfers

SconceHaus is based in Zhongshan, Guangdong, China. If you contact us from another country, your information may be transferred to and processed in China or in other countries where our service providers operate.

Data-protection laws in those locations may differ from the laws in your country. We take reasonable steps to protect personal information used for our business communications and services.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to your inquiry

• Prepare and manage quotations or samples

• Complete an order or project

• Support repeat orders and after-sales service

• Maintain business and transaction records

• Meet legal, accounting, or regulatory obligations

• Resolve disputes and protect our legitimate business interests

When information is no longer reasonably required, we may delete or anonymize it.

Cookies

Cookies are small files stored on your browser or device. Our website may use cookies or similar technologies for website operation, security, product-selection features, and basic usage analysis.

You can manage or block cookies through your browser settings. Disabling some cookies may affect features such as the Quote List or other website functions.

Your Privacy Choices

Depending on your location and applicable law, you may have the right to:

• Ask what personal information we hold about you

• Request a copy of your personal information

• Ask us to correct inaccurate information

• Ask us to delete certain information

• Object to or restrict certain uses of your information

• Withdraw consent where processing is based on consent

To submit a privacy request, email us at sales@sconcehaus.com.

We may need to verify your identity before completing a request. Some information may be retained where required for legal, transaction, security, or recordkeeping purposes.

Children’s Privacy

Our website is intended for businesses and business professionals. It is not directed to children, and we do not knowingly collect personal information from children.

If you believe a child has submitted personal information through our website, please contact us so we can review and remove it where appropriate.

Data Security

We use reasonable administrative and technical measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no website, email system, or internet transmission method can be guaranteed to be completely secure.

Third-Party Links

Our website may contain links to third-party websites or services. SconceHaus is not responsible for the privacy practices or content of those third parties. We recommend reviewing their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy when our website, business practices, or legal obligations change.

The revised version will be posted on this page with an updated “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, contact us at:

SconceHaus
Zhongshan, Guangdong, China
Email: sales@sconcehaus.com